We are aware that some people are experiencing freezing and badly glitched video playback issues. We would like all of you to know that these problems are in the minority and are in no way due to anything you, as a user, are doing wrong.
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If you experience this type of freezing video, audio 'machine-gunning', or gray screen playback please know that it is a warranty issue and we want to get you a new, fully functional VholdR.
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We are looking into the cause for this and it is important for you to get these back to us so we can test and troubleshoot these issues. Please contact your dealer, or us directly [depending on how you purchased your camera] to arrange a warranty replacement.
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We appreciate all of your posts and comments as it has allowed us to define this issue very quickly. Shortly we hope to consolidate all the discussion and feedback concerning these types of video issues into this post so that we can provide clear instructions to anyone who experiences this problem in the future.
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As always if you have any questions or concerns please feel free to contact us directly.
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Nate
VholdR Support
nate@vholdr.com
If you are experiencing the specific issue described in this post please contact VholdR Support at support@vholdr.com. He will be able to begin processing your replacement request.
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Please include your camera's serial number and reference this forum post in your email's subject heading.
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All other warranty replacement requests should be directed to the vendor you bought your camera from. Thank you for your patience and as always if you have any other questions please create a forum post or contact the VholdR support team.
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Nate
VholdR Support
nate@vholdr.com
UPDATE:
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I have spoken with some Mac users and a very similar problem can appear if the recorded video isn't played back through a player with a working codec. The playback can stutter, not sync up with the audio, and produce a white screen.
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We've found that the VLC player works very well and is free for Mac users. We are trying for a fix so that we can eliminate the need for multiple players. Please try using VLC player before contacting support about a warranty replacement.
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Nate
VholdR Support
nate@vholdr.com
Hey Guys; What we've found is that the actual freeze issue is just a small group of cameras, but a few factors can lead to experiencing some video glitches that exhibit the same symptoms.
SD cards can wear down over time, which then have the potential to stutter or freeze when recording.
Playing files from the camera can also cause stuttering. So making sure the files are downloaded to your computer will help the playback as well.
I hate to suggest going out and buying a totally new SD card everytime you see some video issues, so if you have the ability to try out a couple cards that can help weed out mechanical versus SD related problems. As always send an email to support or myself if you have a specific question.
Nate
VholdR Support
nate@vholdr.com
'But I don't have an account here!' - no excuses, lamestain! QQ to your momma... or sign up now!